Terms

Terms and conditions

Read the conditions that apply when BFW Transfers quotes, confirms and provides a private transfer.

Last updated: 4 September 2026

1. About Us and Definitions

Service Provider: BFW Transfers Ltd, company number 16787498, of 49 Whitegate Drive, Blackpool, FY3 9DG, England. References to “BFW”, “we”, “us” and “our” mean this company.
Client: The person or organisation making the booking.
Passenger: Any person travelling under the booking.
Driver: The person operating the vehicle.
Transfer: An individual one-way journey. A return booking consists of two transfers.
Booking for Others: The client must have authority to arrange the journey and should share the relevant travel information and passenger requirements with everyone travelling.
Contact: Telephone 01253 366130, WhatsApp 07547 556983, or email bookings@bfwtransfers.co.uk.

2. Quotes, Booking and Confirmation

Booking Process: Bookings may be requested online, by telephone, email or another advertised booking channel. All requests are subject to availability.
Confirmation: Your booking is confirmed only when BFW sends an email or message accepting the booking and confirming the arrangements. A quote or enquiry alone does not confirm a transfer.
Information Required: Please provide accurate passenger numbers, contact details, addresses, dates, collection times, flight details, additional stops and luggage requirements.
Special Requirements: Child seats, accessibility needs, mobility equipment and oversized luggage should be discussed before booking so we can confirm suitable arrangements.
Checking Details: Please check your confirmation and report mistakes promptly. We remain responsible for errors made by us.
Agreed Price: The fare and any applicable additional charges will be explained before acceptance, including whether airport parking, drop-off fees and tolls are included.
Pricing Errors: An obvious pricing error may be corrected before confirmation. You may accept the corrected quote or decline it. Any payment for an unconfirmed transfer you decline will be refunded.
Price Changes: Once confirmed, we will not increase the agreed fare simply because our costs have increased. Requested changes and additional services are covered below.

3. Payment

Payment Methods: Cash, credit/debit card or another agreed method. Available methods and payment deadlines will be confirmed before booking acceptance.
Advance Payment: Where required, payment must reach us by the agreed deadline. We will make reasonable efforts to contact you and allow an opportunity to pay before cancelling for overdue payment.
Cash Return Bookings: Full payment for both outward and return transfers is due at the start of the outward journey when paying cash.
Return Cancellation: Paying in advance does not remove your right to cancel the return transfer under section 4.
Receipts: Available on request or supplied automatically through the relevant payment service.

4. Cancellation and Refunds

How to Cancel: Contact us by telephone, email or WhatsApp. For an urgent cancellation, please telephone as well as sending a written message.
Notice Period: Cancellation notice is measured from when it reaches us, not when we acknowledge it. Please retain a copy of written cancellations.
24 Hours or More: Cancel at least 24 hours before the confirmed collection time to receive a full refund for the cancelled transfer.
Less Than 24 Hours: A charge may apply, limited to our reasonable net loss directly caused by the cancellation, up to the agreed fare for that transfer.
Charge Calculation: We take account of costs incurred and lost profit, deduct costs saved and replacement income that reduces the loss, and take reasonable steps to minimise our losses. We will explain the calculation on request.
Advance Payments: Payments already received will count towards any justified cancellation charge. Any remaining balance will be refunded, without recovering the same loss twice.
Return Bookings: The cancellation policy applies separately to each journey. Cancelling one does not automatically cancel the other. Your confirmation will show the fare allocated to each transfer.
Cancellation by BFW: We may cancel if circumstances outside our reasonable control prevent the transfer, it cannot lawfully or safely proceed, or payment remains overdue after the process in section 3.
Alternatives: We will notify you as soon as reasonably possible and discuss suitable alternatives where practical. You do not have to accept a materially different journey or additional price.
Refund if We Cancel: If cancellation is not your fault, payments for the unprovided transfer will be refunded in full. Cancellation following a serious breach by you or a passenger does not automatically entitle us to retain the full fare.
Refund Timing: Refunds are made without undue delay, normally within 7–10 business days, or sooner where required by law.
Refund Method: The original payment method will be used unless you expressly agree otherwise. No refund fee will be charged.
Your Rights: This policy does not limit your rights where BFW fails to provide the agreed service or otherwise breaches the contract.

5. Booking Changes and Flight Disruption

Amendments: Request changes as early as possible, preferably at least 24 hours before collection. Changes are subject to availability.
Additional Costs: Any price difference for changed times, addresses, stops, passengers, luggage or vehicle requirements will be explained and agreed before confirmation.
Amendment Confirmation: A change is confirmed when BFW acknowledges it by email or message. Until then, the existing booking remains in place unless cancelled.
Flight Information: We will use the flight number supplied to check available arrival information. Please also tell us about cancellations, diversions, changed flight numbers or other relevant changes as soon as reasonably possible.
Flight Delays: We will make reasonable efforts to adjust collection. A delayed flight is not, by itself, a no-show, and airport waiting charges do not start from the original scheduled landing time.
Transfers We Cannot Accommodate: If disruption means we cannot provide the revised collection and no alternative is agreed, we will refund the unprovided transfer.
Your Decision to Cancel: If you choose to cancel, section 4 applies without affecting your statutory rights.

6. Collections, Waiting Time and No-Shows

Meeting Instructions: Your confirmation or collection message will explain the agreed meeting point and contact arrangements.
Airport Waiting: 60 minutes of waiting from the flight’s actual landing time are included. If we expressly agree a later collection time, included waiting will not end before that time.
Baggage or Immigration Delays: Keep your contact telephone available when reasonably possible after landing. Contact us if you are delayed so we can discuss arrangements.
Other Collections: 50 minutes of waiting after the confirmed collection time are included for non-airport transfers.
Additional Waiting: £20 per hour. Further waiting depends on availability and lawful driver working limits.
Agreeing Further Waiting: Where contact is established, we will explain the charge and agree further waiting. Any additional parking charge must be disclosed and agreed, without charging twice for parking already included.
Our Late Arrival: You will not be charged for waiting caused by our own late arrival.
Before Declaring a No-Show: We will check the agreed collection point, allow the included waiting period, make reasonable contact attempts and consider known flight disruption or information you have provided.
No Contact: For airport collections, the driver may leave 60 minutes after actual landing if no contact has been established, after reasonable attempts to reach you and allowing any expressly agreed later collection time. For other collections, the driver may leave after the included waiting period if we still cannot contact you. Charges will follow the reasonable-loss calculation in section 4, rather than automatic loss of the full fare.
Contact Established: If you cannot be ready within the available waiting time, we will discuss the options before ending the collection.
Unable to Find Your Driver: Contact BFW promptly so we have an opportunity to help.

7. Luggage and Passenger Requirements

Luggage Details: Tell us about luggage, pushchairs, wheelchairs, mobility equipment and other large items before booking.
Safe Capacity: Undeclared items may not be carried if they exceed safe capacity or cannot be secured safely. We will discuss alternatives and obtain agreement to any extra charge.
Suitable Vehicle: Where we have accepted accurate passenger and luggage information, providing a suitable vehicle is our responsibility.
Personal Belongings: Take reasonable care of your belongings and check the vehicle before leaving.
Loss or Damage: Report lost property or damage promptly so we can investigate. A reporting delay does not automatically remove your legal rights.
Our Responsibility: We remain responsible for luggage loss or damage caused by our failure to take reasonable care or where the law otherwise makes us responsible.
Child Seats and Accessibility: Discuss requirements before booking so we can confirm arrangements. These terms do not limit our legal duties towards disabled passengers or passengers travelling with assistance dogs.

8. Conduct, Safety, Damage and Soiling

Safety: Passengers must follow lawful, reasonable safety instructions and wear seat belts where legally required.
Unsafe Behaviour: Violence, threats, serious abuse, dangerous conduct or intoxication making safe travel impracticable may result in refusal or safe termination of the transfer.
Ending a Journey: We will consider the circumstances and passenger safety. Any charge must reflect the service provided and reasonable losses, without double recovery.
Smoking and Vaping: Neither is permitted inside the vehicle.
Damage and Soiling: The person responsible may be charged reasonable cleaning or repair costs and directly resulting, reasonably evidenced loss of use.
Significant Soiling: Specialist cleaning may result in a charge of £75 or more. This is not an automatic minimum; the amount must reflect reasonable costs and losses actually incurred.
Supporting Information: We will explain charges and provide supporting information on request.
Normal Use: Ordinary wear and tear will not be charged.

9. Our Responsibilities and Liability

Service Standard: Transfers will be provided with reasonable care and skill, using appropriately licensed drivers and vehicles with the insurance required for the service.
Journey Planning: We will take reasonable care when planning routes and collection times. Tell us about flight, train or event deadlines when booking.
Journey Times: Estimates may be affected by traffic, weather, road closures and other disruption. We will take reasonable steps to limit the impact and keep you informed where practicable.
Our Responsibility for Loss: We are responsible for reasonably foreseeable loss or damage resulting from our breach of contract or failure to use reasonable care and skill.
Foreseeable Loss: Loss is foreseeable if it is an obvious consequence or both parties knew when booking that it might occur.
Events Outside Our Control: We are not responsible for loss caused solely by circumstances outside our reasonable control that we could not reasonably avoid or overcome. Refund rights for unprovided transfers remain as set out above.
Liability We Do Not Exclude: Nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited.
Statutory Rights: Your statutory consumer rights remain unaffected.

10. Partner Operators

Alternative Operators: Where necessary to fulfil your booking, we may arrange for another appropriately licensed and insured transfer operator to carry out the journey.
Notification: We will tell you as soon as reasonably practicable and provide relevant collection and contact details.
Suitable Replacement: The vehicle must meet the passenger, luggage and other requirements we have accepted. Materially different arrangements will be discussed and agreed with you.
Fare and Responsibility: Subcontracting does not, by itself, change your fare or transfer your contract away from BFW. BFW remains responsible to you for fulfilling the booking.
Information Sharing: Only information reasonably necessary to arrange and provide the transfer will be shared, as explained in our privacy policy.

11. Privacy and Personal Information

Information Collected: We collect information needed to handle enquiries, manage bookings, communicate with passengers, process payments and provide transfers.
Privacy Policy: Our privacy policy explains how information is used, retained and shared, together with your data protection rights.
Necessary Sharing: Booking information may be shared with drivers, partner operators and service providers involved in fulfilling the booking, or where legally required.
Other Passengers: If you provide another passenger’s information, ensure you are entitled to do so and make them aware of our privacy policy.

12. Complaints and Governing Law

Complaints: Contact BFW using the details in section 1, including your booking details and a description of the issue.
Resolution: We will investigate and seek to resolve complaints fairly and promptly. Raising a complaint does not prevent you from exercising your legal rights.
Governing Law: These terms are governed by the law of England and Wales.
Courts: Courts in England and Wales have jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere.
Consumer Protection: Nothing removes mandatory protections available to you under applicable consumer law.

13. Acceptance and Changes

Availability: These terms will be made available before your booking is confirmed.
Acceptance: By proceeding with a booking after receiving the terms, you agree to the version applicable to that booking.
Specific Variations: Any variation must be clearly explained and expressly agreed. It cannot remove statutory rights.
Existing Bookings: The version agreed at confirmation applies to your booking. Later website updates do not automatically change it.
Future Updates: We may update these terms for future bookings. Changes to existing bookings will be explained and agreed with you unless required by law.