Privacy Notice – BFW Transfers Ltd

Last updated: 9 January 2026

Contact Details

Phone: 01253 366130
Email: bookings@bfwtransfers.co.uk
Address: BFW Transfers Ltd, FY39DG, Blackpool, UK

1. What information we collect and why

We collect personal data to provide airport transfers and other journeys, operate your account, and comply with legal obligations.

Service delivery:

• Passenger name and contact details

• Pickup and drop-off addresses

• Flight details, journey requests, and booking references

• Communication records

Account management:

• Payment details (card, bank information)

• Purchase and booking history

• Account registration and preferences

Marketing and service updates:

• Email and phone contact details

• Marketing preferences

• IP address and website usage information

Legal compliance:

• Name, contact information, and financial transactions

We may pass bookings to partner airport transfer companies if circumstances are beyond our control.

2. Lawful bases for processing

We process personal data based on:

• Consent – for marketing or communications

• Contract – to provide your booked service

• Legal obligation – to comply with accounting, licensing, or safety regulations

3. How we collect your information

• Directly from you via website, phone, or email

• From public authorities (schools, councils, etc.) where applicable

• From third-party service providers assisting with booking and operations

4. How long we keep your information

• Accounting, licensing, and legal records: 6 years

• Marketing and service updates: until consent is withdrawn or for a reasonable period

5. Who we share information with

Data processors:

• Dever Dispatch Software – booking and dispatch management

• Wix.com – website platform

Other transfer partners:

• Where bookings are passed to another airport transfer company if required

All sharing complies with UK GDPR. Overseas transfers have safeguards in place.

6. Your rights

You have the right to:

• Access your data

• Correct inaccuracies

• Erase personal data (where lawful)

• Restrict or object to processing

• Data portability

• Withdraw consent (if applicable)

Requests are usually free and must be responded to within 1 month.

To exercise your rights: contact bookings@bfwtransfers.co.uk or call 01253 366130.

7. Cookies and tracking

We use cookies to:

• Enhance your website experience

• Monitor website usage

• Analyse data for service improvements

You can manage or disable cookies via your browser settings, but some website features may not work fully.

We may work with service providers for analytics and marketing, combining cookie data with other information we hold.

8. Safety and complaints

If you have concerns about our handling of personal data:

1. Contact us using the details above.

2. If unresolved, you can contact the ICO:

   • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

   • Helpline: 0303 123 1113

   • Website: https://www.ico.org.uk/make-a-complaint

This notice aligns with our Terms & Conditions and explains how we safely manage your personal information.